Is booking online really cheaper?

Updated: Jun 8, 2020

If you’re researching flights online and a price seems too good to be true, it often is.

When quoting flights for clients, Hale Travel & Events is sometimes underbid by online flight websites, such as Aunt Betty and Cheap O Air. Although these flights may seem cheaper at first glance, be aware that if any changes need to be made due to illness, family emergencies, or global events, you may be losing out on more money than you paid for your flight.

Some of these sites can be seen as deceptive, often preying upon uninformed customers and using sneaky tactics such as hidden costs to undersell travel agencies and airlines.

Online flight booking sites – Bookers beware!

Pay special attention to the fine print. When booking your flights online, note the change and cancellation fees. If you book these directly thought an agent, you may be able to avoid these costs, and you won’t have to spend hours on the phone trying to get through to a real human. Read the below example to see the difference in cost when changes are made:

What happens if I need to change my flight?


2 passengers booked a flight to London. After an unexpected family event, they need to change the return date on their flights. The same flights are available so all they need to pay is the airline change fee and the agency change fee. Below is an example of what the costs would be in this situation:

As you can see, in this situation it ends up being substantially cheaper to book through an agent. This is just one of many reasons that online booking agencies may be able to offer cheaper tickets up front.

Don’t be caught out by the sneaky tactics of these “cheaper” websites. Be aware that in the long run, these sites may not save you money. In fact, quite the opposite.

Book with Hale Travel today to get 24/7 support from a company that cares about your travel experience.

The fine print:

Prices sourced 30thJan 2020 at 14:00

Prices and fees based on 31stMarch – 14thApril , Brisbane to London with Cathay Pacific.

Fees as per:

Aunt Betty:

Cheap O Air:

85 views0 comments

Recent Posts

See All